I. OUR GOAL. Our first and foremost goal is that our merchandise once sold, brings happiness to its new owner. To this end, we will gladly exchange or offer store credit on any purchase (returned within policy that does not bring its purchaser joy. II. RESTOCK FEE. A restock fee of 10% is applicable to all returned merchandise in quantities of 1 and 2. For quantities of 3 or more returned within policy limits, the restock fee will increase to 25% as we are adding stock that is not anticipated and will not match dye, material, and accent lots with our existing inventory. While we strive to provide excellent service in the handling and shipment of your order, our shop incurs a very real expense of associate time and packing materials for each order we send. ***ANY ITEM SENT TO US BEYOND THE 14 DAY TIME LIMIT FOR EXCHANGE CAN ONLY BE REFUNDED AT 50% AS THAT IS THE DISCOUNT WE WILL APPLY TO ITEMS OUT OF OUR CARE BEYOND 14 DAYS. III. HOW TO SEND ITEMS FOR EXCHANGE, STORE CREDIT, OR RETURN. Items may be returned within 14 days of receipt for refund or exchange. Shipping and handling fees are non-refundable. There are no exceptions available to the time limit published. Understand that items sent us beyond the 14 day time limit will only be refunded at 50% of purchase price. RETURNS FOR SPECIAL OCCASION DRESSES, FLOWER GIRL DRESSES, AND GENTLEMEN'S SUITS CANNOT BE ACCOMODATED BEYOND THE WEAR DATE UNLESS PREVIOUS CONSENT IS GIVEN. 1. Please use the invoice and return label included with your order as proof of purchase from our shop. BE SURE YOUR ORDER NUMBER IS WRITTEN ON THE RETURN LABEL OR ON THE OUTSIDE OF THE PACKAGE NUMBER. For safety of our receiving staff, we do not open packages we cannot identify, the package will be refused. 2. Acceptable refunds are made to the purchasing card. If you prefer store credit; indicate so on an enclosed note. 3. Package your return with care as our shop is not responsible for lost items. You may wish to insure accordingly. All packages must be prepaid-we can not accept C.O.D.'s. 4. Address returns/exchanges to: The Briar Patch 706 North 5t Street Alpine, Texas 79830 5. Please allow 1-2 billing statements for your credit to appear on your statement. We must follow a strict process of inspection to return items to stock for sale again. We follow a rigid process of inspection that is audited for compliance. This insures all merchandise returned to stock is safe and perfect for purchase again. *We do want to accommodate gifts destined for out of town recipients or purchased early for a special occasion. Special arrangements can easily be made should more time be needed to arrange an exchange or store credit. IV. RETURN AND CREDIT FOR DAMAGED MERCHANDISE. If a product is damaged, we will replace the item as soon as possible and reimburse all related shipping expenses. However, we must know of the damage within 48 hours of delivery. This means you should phone or email us with a description of the damage immediately. We do not offer refunds on damaged merchandise when a replacement is available. For damaged accessories, such as flowers or attachments, we will happily send out a replacement of the piece swiftly. Damaged merchandise must be returned to us within the guidelines of our return and exchange policy. Be sure we have received your message and are aware that you received a damaged item. Tags must remain in tact and the item should remain new. Returns of damages must also be made within two weeks of receipt of merchandise and before the wear date. Please understand that we personally inspect and prepare each item prior to shipment. We are meticulous and careful. We photograph each item shipped in value over $50.00, front and back for reference. Internet fraud is a huge problem, and we cannot adjust our damage policy for any individual case. Please comply 100% so we may correct the any error. V. HOW REFUNDS, STORE CREDITS, AND RETURNS ARE IMPLEMENTED. Approved refunds will be made by company check, or credit card reimbursement. Exchanges will be sent promptly once the merchandise to be received is at the Briar Patch, and once the replacement merchandise is available. Store credits are kept on file here at the shop and can be depleted purchase by purchase. Credit card reimbursements are made monthly, depending on when we receive the returned merchandise. It may take one to two credit card statements for you to see the credit. VI. ITEMS NOT ELIGIBLE FOR EXCHANGE, STORE CREDIT, OR RETURN. We cannot offer any returns or exchanges on merchandise reduced in price, sale merchandise, or custom/special order merchandise. RETURNS ARE NEVER ACCEPTED IF THE RETURN POSTAGE DATE IS BEYOND THE STATED WEAR DATE ON THE ORDER (UNLESS PRIOR APPROVAL IS ON RECORD). RETURNS WILL NOT BE ACCEPTED FOR SECOND DAY AIR OR OVERNIGHT PACKAGES WITH REQUESTED DELIVERY DATES OR WEAR DATES OF FRIDAY OR SATURDAY. If your order is for special occassion wear in multiples (three or more pieces per style and color), your items were special ordered to ensure the same dye, material, and accent lots. We assume multiples ordered are intended for weddings and special events and must match. For this reason, we cannot offer refunds on multiples ordered in the same size/color/style for special events. We will, of course, happily and helpfully make any size exchanges or substitutions necessary to make your special event as close to perfect as possible. VII. CONDITION OF MERCHANDISE SENT BACK TO US. Merchandise sent to us for exchange, store credit, or return must be returned new, with all tags remaining in tact and attached, and unworn. These items must remain free of odors as well, such as smoke, mildew, or perfume. VIII. DISPUTES We are a kind and rational business made up of like minded individuals. If you have a dispute concerning a return or exchange, we will listen and attempt to help. However, we will not break policy; doing so breaks trust with all our previous customers ordering under this policy. Should a chargeback be initiated in an attempt to circumvent this policy; a $50.00 service fee for the time and expense required to handle a chargeback will also be charged to the purchasing card. This will recur for each chargeback filed. Thank you very much for your patronage. |