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Home > Customer Service Information > Important Policy: Returns & Exchanges EFFECTIVE 1/20/2011
Return and exchange policy

FREE EXCHANGES & RETURN POLICY
I. Our Goal at "The Briar Patch"
II. NO Restock Fee
III. Return and Credit for Damaged Merchandise
IV. How Refunds, Exchanges, and Store Credits are Implemented
V. Items not Eligible for Exchange, Store Credit or Return
VI. Required Condition of Return Merchandise
VII. Disputes

I. OUR GOAL & FREE EXCHANGE SHIPPING Our first and foremost goal is that our merchandise once sold, brings happiness to its new owner.

To this end, we will gladly exchange or refund any purchase that does not bring its purchaser joy. Returns must be handled according to policy. Items may be returned within 14 days of the email date with your RA number and also within 30 days of delivery date of your merchandise. There are no exceptions available to the time limit published. These time limits are audited in adherence to liability standards for retailers selling children's garments. The Briar Patch cannot defy contract to change policy for any order.

To Return Merchandise to The Briar Patch:

1.) Review exchange & return policy and please email us for a Return Authorization Number (RA Number) for a return. For EXCHANGES only, we provide a prepaid return mailing label. Please visit here for more details: Return Authorization (RA)Form & Free Exchange Shipping Label, this link also shares all time limits regarding returns.

2.) Your Return Authorization (RA)number will arrive by email for merchandise returns.

For EXCHANGES, an email will arrive from Stamps.com with a link to your prepaid return label. You must print your label and send your return package within 7 days (one week) of receipt of the RA email.

3.) For merchandise RETURNS, simply mail your return items back to us at your convenience, but within policy limits. We are not responsible for any lost or damaged return items, so package and label your return carefully and purchase insurance if you deem that necessary. All RETURN packages must arrive with an RA number printed on the outside of the box.

No item can be accepted for return beyond the wear date given on its original order.

For EXCHANGES, affix the label to your package and send it to The Briar Patch. Purchase insurance if so desired.

Package your returning items with care so that the condition is not damaged or compromised. You may wish to insure your package. CODs are not accepted nor packages sent postage due.

4.) Take your package to your local post office or drop off box/location for United States Postal Service.

5.) For EXCHANGES, be sure to include in your email the items you need in exchange for the returning originals, so we may begin work on processing these for delivery.

II. NO RESTOCK FEE A restock fee of 20% is only assessed when merchandise is returned more than 14 days after the Return Authorization (RA) number is emailed to customer.

***ANY ITEM POSTMARKED TO US BEYOND THE 30 DAY TIME LIMIT OR AFTER THE WEAR DATE GIVEN ON THE ORIGINAL ORDER WILL BE REFUSED & RETURNED TO SENDER. It is our intention to maintain new and pristine merchandise for all customers. Customers have 30 days, from delivery date, to postmark a package back to us for return or exchange.

III. RETURN AND CREDIT FOR DAMAGED MERCHANDISE
If a product is damaged, we will replace the item as soon as possible and offer free return shipping . Follow instructions for exchanges, please.

However, we must know of the damage within 48 hours of delivery. Please email us with a description of the damage at your earliest opportunity. We do not offer refunds on damaged merchandise when a replacement is available. For damaged accessories, such as flowers or attachments, we will happily send out a replacement of the piece swiftly. Damaged merchandise must be returned to us within the guidelines of our return and exchange policy.
Be sure we have received your message and are aware that you received a damaged item. Tags must remain in tact and the item should remain new, unworn. We cannot ship out a replacement until the original is again with us.

IV. HOW REFUNDS, STORE CREDITS, AND RETURNS ARE IMPLEMENTED Approved refunds will be made by credit card reimbursement to the purchasing credit card only.

Exchanges will be sent promptly once the original merchandise is received at the Briar Patch, and once the replacement merchandise is available.

For returns, Please allow 1-2 billing statements for your credit to appear on your statement. We must follow a strict process of inspection to return items to stock for sale again. We follow a rigid process of inspection that is audited for compliance. This insures all merchandise returned to stock is safe and perfect for purchase again.

Store credits are kept on file here at the shop and can be depleted purchase by purchase. The limit is one year from original order date to use a store credit.

Items returned after the wear date given on the orginal order are eligible only for store credit or exchange credit PROVIDED all items returned pass inspection for return to stock.

V. ITEMS NOT ELIGIBLE FOR EXCHANGE, STORE CREDIT, OR RETURN We cannot offer any returns or exchanges on merchandise reduced in price, sale merchandise, or custom/special order merchandise.

Refunds are not available for urgent orders requiring immediate shipment and express (upgraded, two-day, or overnight) delivery for events occurring the very week or weekend of order placement. The amount of employee time required to meet these demands is not recoverable, and we cannot issue refunds on such orders. Waiting orders are displaced in line to accomodate such urgent orders.

Refunds are not available for merchandise sent back to us in less than new condition or damaged.

VI. REQUIRED CONDITION OF MERCHANDISE SENT BACK TO US Merchandise sent to us for exchange, store credit, or return must be returned new, with all tags remaining in tact and attached, and unworn. Many of our dresses are not tagged if possible as we do not want to risk damaging material.

These items must remain free of odors as well, such as smoke, mildew, home fragrances, or perfume.

VII. DISPUTES We are a kind and rational business made up of like minded individuals. If you have a dispute concerning a return or exchange, we will listen and attempt to help. However, we will not break policy; doing so breaks trust with all our previous customers ordering under this policy.

Communications on disputes should be handled by email so all details are in writing for reference when needed.

Thank you very much for your patronage.